SMARTIFYING YOUR ORGANISATION

EVOLVING INTO A CUSTOMER
CENTRIC ORGANISATION

IDS digital reinvention solutions upgrade your
existing IT and Digital infrastructure to infuse a
customer centric culture within your organisation.

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Consultation for your business

Digital Reinvention Solutions

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Our value and goals

About us

In an era where Data has become essential in the smooth running of every function within your organisations - Gathering, Managing, Analysing and Securing these data is of utmost importance.

Our Data Architects and Scientists will model the best solutions that will meet the requirement of your organisation’s users and customers.

Our team also takes user experience into consideration to help in the implementation of a digital culture within your organisation

Evolving into a customer centric organisation

Our services


CRM

CRM

  • Implementation of customer relation management platform in collaboration with our international partners
  • Integration with existing communication system (PABX, Mail, Chat, Meetings and Events)
  • Customer Loyalty and Reward Platforms
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CX

CX

  • Customer Experience (CX) dashboard
  • Customer Journey Mapping
  • Customer Support Desk implementation
  • Develop CX Vision and Strategies in collaboration with our Marketing Consulting Partners
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Data Science

Data Science

  • Data and information Audit
  • Data Quality and Cleaning
  • Data Aggregation
  • Data Optimisation
  • Data Integration
  • Data Analytics
  • Data Visualisation
  • Algorithm and Automation
  • Data Framework Evolution
  • Pricing solutions
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Data Engineering

  • Data Architecture
  • BI – Business Intelligence
  • AI – Artificial Intelligence
  • DMP – Data Management Platform
  • Machine Learning
  • Blockchain infrastructure
  • CV - Computer Vision
  • Geo-Spatial Data
  • Cloud Integration
  • AR and VR – Augmented Reality and Virtual Reality
  • Category Management Solutions
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OPS Performance

  • Implementation of operation automation platform in collaboration with our internatinal partners

  • Mobile Aps development for streamlining of operational process and optimize delivery
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  • Gamification to enhance engagement of employees
  • Sales and Logistics Solutions
  • Ecommerce platforms
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Smartification platforms provide
investment and operations otptimsation
solutions for B2B and B2C transactions.


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