SMARTIFYING YOUR ORGANISATION

EVOLVING INTO A CUSTOMER
CENTRIC ORGANISATION

IDS digital reinvention solutions upgrade your
existing IT and Digital infrastructure to infuse a
customer centric culture within your organisation.

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Consultation for your business

Digital Reinvention Solutions

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Our value and goals

About us

In an era where Data has become essential in the smooth running of every function within your organisations - Gathering, Managing, Analysing and Securing these data is of utmost importance.

Our Data Architects and Scientists will model the best solutions that will meet the requirement of your organisation’s users and customers.

Our team also takes user experience into consideration to help in the implementation of a digital culture within your organisation

Evolving into a customer centric organisation

Our services

CRM

Implementation of customer relation management platform in collaboration with our international partners
Integration with existing communication system (PABX, Mail, Chat, Meetings and Events)
Customer Loyalty and Reward Platforms

CX

Customer Experience (CX) dashboard
Customer Journey Mapping
Customer Support Desk implementation
Develop CX Vision and Strategies in collaboration with our Marketing Consulting Partners

Data Science

Data and information Audit
Data Quality and Cleaning
Data Aggregation
Data Optimisation
Data Integration
Data Analytics
Data Visualisation
Algorithm and Automation
Data Framework Evolution
Pricing solutions

Data Engineering

Data Architecture
BI – Business Intelligence
AI – Artificial Intelligence
DMP – Data Management Platform
Machine Learning
Blockchain infrastructure
CV - Computer Vision
Geo-Spatial Data
Cloud Integration
AR and VR – Augmented Reality and Virtual Reality
Category Management Solutions

OPS Performance

Implementation of operation automation platform in collaboration with our internatinal partners
Mobile Aps development for streamlining of operational process and optimize delivery